Terms of service

OVERVIEW

This website is operated by LINGZI TRADING LIMITED. Throughout the site, the terms “we,” “us,” and “our” refer to LINGZI TRADING LIMITED. LINGZI TRADING LIMITED offers this website, including all information, tools, products, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or made available by hyperlink. These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions contained herein, you may not access the website or use our Services.

Any new features, products, or tools added to the store will also be subject to these Terms. We reserve the right to update, modify, or replace any part of these Terms by posting revisions on this page. It is your responsibility to review this page periodically. Your continued use of the website after any changes are posted constitutes your acceptance of those changes.

This website and its associated brand are owned and operated by LINGZI TRADING LIMITED. Transactions made through this website are processed by LINGZI TRADING LIMITED or by authorized payment service providers acting on its behalf.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and Services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the legal age of majority in your state, province, territory, or country of residence. If you permit any minor dependent to use this website, you confirm that you have the legal authority to provide such consent.

You may not use our products or Services for any illegal or unauthorized purpose. When using the Service, you must comply with all laws and regulations applicable in your jurisdiction, including copyright and intellectual property laws.

You must not transmit viruses, worms, malware, or any other code of a destructive or harmful nature.

A breach or violation of these Terms may result in the immediate suspension or termination of your access to the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service to any person for any lawful reason at any time.

You understand that your content, excluding payment and credit card information, may be transferred unencrypted and may involve transmissions over various networks or technical changes required to connect networks or devices. Credit card and payment information is encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any part of the Service, use of the Service, access to the Service, or any contact through which the Service is provided without our prior written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information provided on this website is accurate and current. However, we do not guarantee that all information is complete, accurate, reliable, or up to date.

The materials on this website are provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more complete or timely sources of information. Any reliance on information provided through this website is at your own risk.

This website may contain historical information that is provided for reference only. We reserve the right to modify the content of this website at any time, but we are not obligated to update any information except where required by applicable law.

SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES

Prices, discounts, promotions, product availability, specifications, and other product information may be changed at any time without prior notice, except where advance notice is required by applicable law.

We reserve the right to modify, suspend, restrict, or discontinue the Service, or any part of the Service, at any time without notice, subject to applicable law.

To the fullest extent permitted by law, we will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 — PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online through our website. These products or Services may have limited quantities and may only be returned, exchanged, or refunded in accordance with our Refund Policy.

We make reasonable efforts to display product images, colors, dimensions, specifications, packaging, and descriptions as accurately as possible. However, we cannot guarantee that your computer or mobile device will display colors or other product details accurately.

Product packaging, labeling, colors, appearance, and minor details may vary from the images displayed on the website because of manufacturing updates, lighting, photography, display settings, or other reasonable factors. Such variations will not materially affect the essential characteristics or intended use of the product.

We reserve the right to limit the sale of our products or Services to any person, geographic region, or jurisdiction where permitted by law. We may also limit the quantities of products purchased per person, household, customer account, payment method, billing address, shipping address, or order.

Product descriptions, pricing, promotions, discounts, and availability are subject to change without notice. We reserve the right to discontinue any product at any time. Any offer made through this website is void where prohibited by law.

We do not guarantee that every product or Service will meet every individual expectation. Nothing in these Terms excludes or limits any warranty, remedy, consumer protection, or statutory right that cannot legally be excluded or limited.

SECTION 6 — ORDERS, BILLING, AND ACCOUNT INFORMATION

Submitting an order through our website constitutes an offer to purchase the selected products. We reserve the right to accept or reject an order, subject to applicable law.

An order is not considered finally accepted until we send an order confirmation, shipping confirmation, or otherwise confirm that the order has been accepted or fulfilled.

We may reject, limit, or cancel an order for reasons including:

  • Product unavailability;

  • Payment authorization failure;

  • Incorrect pricing or product information;

  • Suspected fraud or unauthorized activity;

  • Violation of these Terms;

  • Shipping restrictions; or

  • Other lawful operational or security reasons.

We reserve the right to limit or cancel quantities purchased per person, household, account, payment method, billing address, shipping address, or order. We may also restrict orders that reasonably appear to have been placed by dealers, resellers, distributors, or automated purchasing systems.

If we modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing address, or shipping address provided at checkout.

If payment has already been collected for an order that we cancel, we will issue a refund to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

You agree to provide complete, current, and accurate purchase, billing, shipping, and account information. You are responsible for promptly updating your information so that we can process transactions and contact you when necessary.

You are also responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. Please contact us promptly if you suspect unauthorized access to your account.

Returns, refunds, exchanges, and cancellations are subject to our Refund Policy.

SECTION 7 — SHIPPING AND DELIVERY

Shipping and delivery timeframes displayed on our website are estimates provided in good faith. Unless expressly stated otherwise, estimated delivery dates are not guaranteed.

Delivery may be delayed by factors outside our reasonable control, including:

  • Carrier delays;

  • Customs clearance;

  • Severe weather;

  • Public holidays;

  • Incorrect or incomplete address information;

  • Transportation disruptions;

  • Customs inspections;

  • Force majeure events; or

  • Other unforeseen circumstances.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, delivery failures, or additional charges caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

If an order is returned to us because of an incorrect address, unsuccessful delivery attempt, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be reshipped, to the extent permitted by law.

For more information, please review our Shipping Policy.

SECTION 8 — TAXES, CUSTOMS DUTIES, AND IMPORT FEES

Unless otherwise stated during checkout, product prices and shipping charges may not include customs duties, import taxes, brokerage fees, handling fees, or other governmental charges imposed by the destination country or region.

Where we are not legally required to collect such charges, the customer or recipient may be responsible for paying them directly to the relevant customs authority, government agency, postal service, or delivery carrier.

Customs regulations vary by country. Customers are responsible for checking applicable import requirements before placing an order.

Refusal to pay applicable customs duties or import charges may result in the package being returned, abandoned, or destroyed. Any refund in such circumstances will be handled in accordance with our Refund Policy and applicable law.

SECTION 9 — OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor, control, or manage.

You acknowledge that access to such tools is provided on an “as is” and “as available” basis without warranties, representations, conditions, or endorsements, except where such exclusions are prohibited by law.

Your use of optional third-party tools is at your own discretion and risk. You should review and agree to the terms and policies of the relevant third-party provider before using such tools.

Any new tools, features, products, or Services offered through the website in the future will also be subject to these Terms.

SECTION 10 — THIRD-PARTY LINKS AND SERVICES

Certain content, products, tools, or Services available through our website may be provided by third parties.

Third-party links may direct you to websites that are not owned, operated, or controlled by us. We are not responsible for examining or evaluating the content, accuracy, availability, security, privacy practices, products, or Services of third-party websites.

We do not warrant or accept responsibility for third-party websites, materials, products, or Services, except where applicable law requires otherwise.

Before making a transaction through a third-party website, you should carefully review that third party’s terms, policies, and practices. Complaints, questions, claims, or concerns regarding third-party products or Services should be directed to the relevant third party.

SECTION 11 — USER COMMENTS, REVIEWS, AND SUBMISSIONS

If you submit reviews, comments, feedback, photographs, videos, testimonials, suggestions, creative ideas, proposals, plans, or other materials to us through the website, email, postal mail, social media, or another method, you grant us a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, edit, adapt, publish, translate, distribute, display, and otherwise use those materials for lawful business and promotional purposes.

We are not obligated to:

  1. Keep submissions confidential, except where required by law or our Privacy Policy;

  2. Pay compensation for submissions; or

  3. Respond to submissions.

We may monitor, edit, reject, or remove content that we reasonably determine to be unlawful, abusive, threatening, defamatory, obscene, fraudulent, misleading, objectionable, or in violation of these Terms or another person’s rights.

You represent that you own or have obtained all necessary rights and permissions for any content you submit. Your submissions must not violate any third party’s copyright, trademark, privacy, publicity, personality, or other legal rights.

Submissions must not contain unlawful, abusive, fraudulent, obscene, misleading, or malicious content, including viruses, malware, or other harmful code.

You may not use a false email address, impersonate another person, or misrepresent the source of a submission.

You are responsible for the content and accuracy of your submissions. We accept no liability for content submitted by you or another third party, except where required by applicable law.

SECTION 12 — PERSONAL INFORMATION

Your submission and our processing of personal information through the website are governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, store, retain, and protect personal information, as well as the privacy rights that may be available to you.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, discounts, promotions, offers, shipping fees, delivery times, inventory, or product availability.

We reserve the right to correct errors, inaccuracies, and omissions and to update information or cancel affected orders where website information is inaccurate, including after an order has been submitted, subject to applicable law.

If we cancel an order after receiving payment, we will issue an appropriate refund to the original payment method.

We are not obligated to update, amend, or clarify information provided through the Service except where required by law.

SECTION 14 — PROHIBITED USES

You may not use the website, its content, products, or Services:

  1. For any unlawful or unauthorized purpose;

  2. To solicit or encourage others to participate in unlawful activities;

  3. To violate any applicable international, national, federal, provincial, state, territorial, or local law or regulation;

  4. To infringe our intellectual property rights or the rights of another person;

  5. To harass, abuse, threaten, intimidate, harm, defame, or discriminate against another person;

  6. To submit false, fraudulent, deceptive, or misleading information;

  7. To upload or transmit viruses, malware, or other malicious code;

  8. To collect, track, disclose, or misuse another person’s personal information;

  9. To spam, phish, pharm, pretext, scrape, spider, crawl, or use unauthorized automated systems;

  10. For obscene, fraudulent, abusive, or immoral purposes;

  11. To interfere with, disable, bypass, or circumvent security features;

  12. To reverse engineer or attempt to extract source code except where such restrictions are prohibited by law; or

  13. To interfere with another person’s access to or use of the Service.

We reserve the right to suspend or terminate your access to the website or Services if you violate these restrictions.

SECTION 15 — INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, all content available through this website—including text, product descriptions, graphics, photographs, videos, logos, icons, designs, trademarks, software, and page layouts—is owned by or licensed to LINGZI TRADING LIMITED and is protected by applicable intellectual property laws.

You may access and use the website solely for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit any website content without our prior written permission or the permission of the applicable rights holder.

Nothing on this website grants you any license or right to use our trademarks, trade names, logos, or other intellectual property without prior written permission.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, we do not guarantee that your use of the website or Service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained through the use of the Service will always be accurate or reliable.

We may temporarily suspend, restrict, or remove access to all or part of the Service for maintenance, technical issues, operational reasons, security concerns, or circumstances beyond our reasonable control.

Except where expressly stated by us or required by law, the website, Service, and products made available through the website are provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind, whether express or implied.

Nothing in these Terms excludes or limits any warranty, guarantee, remedy, consumer protection, or statutory right that cannot legally be excluded or limited.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, LINGZI TRADING LIMITED and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages arising from:

  • Your use of or inability to use the Service;

  • Your purchase or use of any product;

  • Unauthorized access to your account or information;

  • Errors or omissions in website content;

  • Delays or interruptions in the Service; or

  • Any other matter related to the website, Service, or products.

Such damages may include lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar losses, whether the claim is based on contract, tort, negligence, strict liability, statute, or another legal theory.

Where a jurisdiction does not allow certain exclusions or limitations of liability, these limitations will apply only to the maximum extent permitted by law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot be excluded, or any mandatory consumer right that cannot legally be waived.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless LINGZI TRADING LIMITED and its parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, and suppliers from third-party claims, demands, liabilities, damages, and reasonable legal fees arising from:

  • Your material breach of these Terms;

  • Your violation of applicable law;

  • Your misuse of the website or Service; or

  • Your infringement of another person’s rights.

This obligation will not apply to the extent that a claim results from our unlawful conduct, negligence, or breach of these Terms.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law.

Any unenforceable portion will be considered severed from these Terms, and the remaining provisions will continue to be valid and enforceable.

SECTION 20 — TERMINATION

These Terms remain effective unless terminated by either you or us.

You may terminate your agreement with us at any time by discontinuing your use of the website and Services.

If we reasonably determine or suspect that you have materially violated these Terms, we may suspend or terminate your access to the website or Services without prior notice, subject to applicable law.

Termination will not affect any rights, obligations, liabilities, or remedies that accrued before the termination date.

Any provisions that by their nature should survive termination will remain in effect after termination.

SECTION 21 — ENTIRE AGREEMENT AND WAIVER

Our failure to exercise or enforce any right or provision contained in these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or rules posted on the website, constitute the entire agreement between you and us concerning your use of the website and Services.

These Terms supersede previous or contemporaneous agreements, communications, and proposals concerning the same subject matter, whether oral or written.

SECTION 22 — GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any separate agreements through which we provide Services to you are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights available under applicable law, the courts of the Hong Kong Special Administrative Region will have jurisdiction over disputes arising from or relating to these Terms, the Service, or purchases made through the website.

Before initiating formal legal proceedings, both parties agree to make reasonable, good-faith efforts to resolve the dispute. A party raising a dispute should provide the other party with a description of the issue and the requested resolution.

This section does not prevent either party from seeking urgent injunctive or equitable relief where appropriate.

Nothing in these Terms deprives a consumer of any protection or right that cannot legally be waived under the laws of the consumer’s usual place of residence.

SECTION 23 — CHANGES TO THESE TERMS

You may review the latest version of these Terms at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by publishing an updated version on our website.

Where required by applicable law, we will provide additional notice before material changes take effect.

Your continued access to or use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 24 — CONTACT INFORMATION

If you have questions about these Terms, your order, our products, or our Services, please contact us using the following information:

Company Name:
LINGZI TRADING LIMITED

Business Address:
ROOM H11, 1/F, KAISER ESTATE, PHASE 2, NO. 51 MAN YUE STREET, HUNG HOM, HONG KONG

Customer Service Email:
service@glowhavehive.com

Customer service inquiries are generally answered within 24–48 business hours. Response times may be longer during weekends, public holidays, or periods of unusually high demand.

For order-related inquiries, please include your full name, order number, and the email address used when placing the order so that we can assist you efficiently.