Contact information
If you have any questions about your order, our products, shipping, returns, or refunds, please contact our customer service team. We are happy to assist you.
Customer Service Email
Company Information
Company Name: LINGZI TRADING LIMITED
Business Address: ROOM H11, 1/F, KAISER ESTATE PHASE 2, NO. 51 MAN YUE STREET, HUNG HOM, HONG KONG
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM
Saturday, Sunday, and Public Holidays: Closed
All customer service hours are based on Hong Kong Time (HKT).
Response Time
We aim to respond to inquiries within 24–48 business hours. Responses may take longer during public holidays, promotional periods, or times of high demand.
Order-Related Inquiries
To help us assist you, please include your full name, order number, the email address used at checkout, and a brief description of your question. If you are reporting a damaged, defective, incorrect, or missing item, please include relevant photographs or videos.
Important Notice
For your security, please do not send your full credit card number, card security code, or account password by email.
Please contact us before returning a product so we can provide return instructions.